Terms of Use

Ansvela operates this website and the services it describes (“Ansvela”, “we”, “us”, “our”). We design, build, and rent AI customer-service software to businesses. You can contact us at hello@ansvela.com.

These Terms of Use (“Terms”) govern your use of our website and, together with any written service agreement we enter into with you, your use of our services. By using this website or engaging our services, you agree to these Terms.

We provide a custom-built AI assistant (the “Assistant”) that responds to your customers' messages on your behalf. The service is provided on a rental basis: we design and build the Assistant for your business, and you pay for its ongoing use. We host, operate, and maintain the Assistant for the duration of your rental.

The Assistant, the technology behind it, and all related materials remain our property at all times. Your rental grants you a non-exclusive, non-transferable right to benefit from the Assistant's operation for your business during the agreed rental period. Nothing in these Terms transfers any ownership of software, models, configurations, or other intellectual property to you.

We are a software company, not a payment company. We do not collect, hold, process, transmit, or safeguard money of any kind on behalf of you or your clients. We are not a payment processor, payment institution, escrow service, or money services business.

Where the Assistant communicates about deposits, prices, or payment arrangements, it does so as a messenger only, using the payment details and policies you provide. All payments — including deposits — flow directly from your clients to you through payment methods you own and control.

You are solely responsible for all aspects of payments between you and your clients, including collection, reconciliation, disputes, chargebacks, and any refunds owed to your clients. We accept no responsibility or liability for any payment, non-payment, refund, or dispute between you and your clients.

As the business using the Assistant, you are responsible for:

• the accuracy of all information you provide for the Assistant to use (services, prices, policies, availability, payment details);
• your relationships with your clients, including the fulfilment of appointments and services the Assistant helps arrange;
• complying with all laws applicable to your business, including consumer protection and data protection law in your dealings with your clients;
• reviewing conversations and telling us promptly if anything needs correcting or refining.

Fees are agreed individually with each client and set out in your service agreement or invoice. Depending on what is agreed, they may be structured as a single rental fee that includes the design and build of your Assistant, or as a separate build fee plus an ongoing rental fee. Unless agreed otherwise in writing, fees are payable in advance of each rental period, and the service may be paused or withheld until payment is received.

All fees are non-refundable. Without limiting that:

• fees for a rental period are not refunded in whole or in part once that period has begun, including where you stop using the Assistant, cancel early, or are dissatisfied with the service;
• fees for design and build work are not refunded once that work has commenced;
• suspension or termination for breach of these Terms does not entitle you to any refund.

The one exception: if we choose to end your rental early for reasons other than your breach of these Terms, we will refund the unused part of any rental period you have paid for in advance.

Nothing in this section affects any rights you have under applicable law that cannot be excluded by agreement.

The service may be used only for lawful business purposes. You must not use, or attempt to use, the Assistant:

• for any unlawful, fraudulent, or deceptive activity;
• to send unsolicited marketing or any content that is abusive, harassing, or infringes the rights of others;
• to misrepresent who your clients are dealing with in a way that causes harm;
• to probe, copy, reverse-engineer, or extract the technology behind the service.

We may suspend or terminate the service immediately, without refund, if we reasonably believe these Terms are being breached. Except where the breach is serious or urgent, we will contact you first and give you a reasonable opportunity to put things right.

We work to keep the Assistant available and performing well at all times, and we maintain and monitor the service throughout your rental. However, no online service can guarantee uninterrupted availability, and we do not warrant that the service will be free of interruptions, errors, or delays.

The Assistant produces automated, AI-generated responses. While it is built and refined around your business, automated responses may occasionally be inaccurate or incomplete. You remain responsible for your business decisions and your relationships with your clients; the Assistant is a tool, not a substitute for your judgement.

Information you give us about your business is used only to build and operate your Assistant. Conversation data is processed to operate, maintain, and improve your Assistant.

Where your Assistant processes personal data relating to your clients, we process that data on your behalf and on your documented instructions, as your processor; data-processing terms form part of your service agreement. Our handling of personal data collected through this website is described in our Privacy Policy.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the law of England and Wales, including liability for death or personal injury caused by negligence or for fraud.

Subject to that:

• our total aggregate liability arising out of or in connection with the service is limited to the greater of £100 and the fees you paid to us in the three months before the event giving rise to the claim;
• we are not liable for loss of profit, loss of revenue, loss of bookings or business opportunities, or any indirect or consequential loss;
• we are not liable for any matter arising from payments, refunds, or disputes between you and your clients, which are solely your responsibility.

Either party may end the rental in accordance with the notice terms in your service agreement. On termination, your right to benefit from the Assistant ends, and no refund is due for the current rental period. We may suspend the service for non-payment or breach of these Terms.

We may update these Terms from time to time. The date at the top of this page shows when they were last revised. Continued use of the website or service after changes take effect constitutes acceptance of the revised Terms. Where you have a written service agreement with us, its terms prevail over these Terms to the extent of any conflict.

These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.